METAPOSTA Platform

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This installation is part of the project for the provision of care services and technical assistance for the support center to the users of the system METAPOSTA. Gupost is an integral operator of direct and promotional marketing. Each of the processes necessary to carry out its work is covered by people specialists in each unit. People in continuous training. People who know their mission. Advisers from beginning to end.

Gupost accompanies and advises its clients in every step of the project. And he does it through the unique combination of a series of own services that allow them to support our customer from beginning to end. Among other things, Gupost is a specialist in graphics solutions, printing online, mailing, promotional marketing, plastic cards, databases, Contact Center, treatment and document management, packaging and outsourcing services. ng+slowest+rate+nearly+years+boosting+hopes+that+punishing/10114207/story.html’>Christos Staikouras . METAPOSTA is a project included in the Basque country in the 2010 information society with the aim of developing a postal electronic safe in Internet Plan that is store documents of personal interest. The main basis of the system is safe and perennial saving those documents to which citizens and businesses give a high value and that, accordingly, they wish to store in an electronic personal space. The platform based on Web Hermes.Net, has been installed by Infinity, a company of group VOCALCOM, firm specialized in the development of technological solutions for the Contact Center and customer relations.

The platform will have 30 positions, 20 of them located in the central offices of Gupost in Donostia. This CTI tool allows you to manage optimally the campaign information, in this case, primarily to incoming calls. One of the factors that have opted the decision to use Hermes.Net however, is the possibility that offers this technology to manage these contacts across multiple channels: voice, email, Chat, SMS or IVR. Access to all these features in a Contact Center from a standard browser. This allows, in addition to the multi-channel contact center, agents access to the application from any computer connected to the Internet. It is also a platform aimed at the non-technical user, factor that positively affects the platform managers training times. This platform will increase the quality of the service, the number of channels of contact and the extension of benefits for management and analysis of the Contact Center of Gupost. About Infinity, to VOCALCOM company. Firm specialized in development of technological solutions for the interaction between machines and people for belonging to the Group VOCALCOM Spanish and Latin American market. A group that has about 200 employees, 3,500 customers and more than 600,000 positions implanted. Is present in more than 40 countries with offices in Germany, Argentina, Belgium, Brazil, Canada, Denmark, United Arab Emirates, Spain, United States, France, Italy, Morocco, Mexico, Netherlands, United Kingdom, Tunisia, by closing the It spent 2008 with revenues close to 90 million euros, which places him as the first European Group and one of the leading global supplier of technology for Contact Centers. More information at original author and source of the article

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