But if you still need clarification, then please be patient and get through to the relevant units of the bank. In order to avoid confusion with payments, also recommend to make the amount designated in the contract in a timely manner, without delay with the regular payments and not paying for them ahead. Frequent situation in consumer loans – penalties for early repayment of the loan or repayment of the loan against a fixed schedule of payments. The same thing happened to our hero, but the fine was deducted by the bank with a credit card for through which the bank sought to write-offs still 22% per annum (the interest rate on credit limit credit card). Bank error in turn is a lack of proper training and supervision of employees own front office. Mistake number 4 What we have – do not store, lost – lament loss of the contract – not the most pleasant event, in addition, without the borrower is totally unequipped for the bank. The first step is to discover the loss, must be addressed either in the head office of the bank or a department in which credit was received (the loan officer at the store) and request a copy of the signed documents. Otherwise, you lose the possibility of something to defend and demand, since you have no documentary evidence of your rightness. Thus, if the contract or a copy you will be much easier to communicate with the bank, properly and promptly repay the loan and supervise bank activity in the exposed part of the requirements.