A facility management ensures smooth operations in your company if you wish, that all processes run smoothly and perfectly work in your company, you should sit on each case in connection with a qualified facility management Dienstleiser and let advice to suit your individual needs. Such companies require approximately 85% of all the costs that go hand in hand with the building and your company. Facility management ensures smooth operations, so are the residents or employees in the building at any time and with all the necessary. So always ensure effectiveness and profitability. t. A company that specializes in facility management, resembles in some respects of a house management. However, it is focused especially on larger facilities and buildings. “Services are in soft’ or hard ‘ factors categorized. The so-called soft”include a general monitoring function, as well as a Cleaning service.
The hard”focus on any kind of power – and water supply. It is ensured that these supply works perfectly. Of course, there are also many other services that are offered to make the processes in your company perfectly. It certain site services are offered, such as helping with the switchboard, reception, management health and safety precautions, the supervision of the entire area, management of conference rooms, security, project research and – management, IT management and cleanliness. The facility management company analyse your building in detail and make appropriate arrangements. It will help you to find the best solutions for all areas.
Want in your company and desired changes can finally become a reality. In addition, a customer service, Technology Department, which at any time is available support in your construction projects and the budgets in general are offered. If your Employees not with your workplace be satisfied if the facility management is conscientiously to the side, so that the building of satisfaction can be improved. A facility manager is responsible for all aspects of the building and will be all regulations. So a successful facility management first and foremost the competence depends on an experienced facility manager. Facility manager should personally take care of all factors and of course the costs not disregard. He will act in your interest and find ways of cost saving, and also implement.
almato the response to challenges in customer service Tubingen regards quality monitoring, October 21, 2010 results from the current benchmark study by profiTel Consultpartner book, under which those responsible in the contact center are the continued high cost pressure. Victims are thus especially the agents compared to 2006 suffered some significant income by up to 20 percent. The expenditures on the other hand, however, for the training of agents and quality assurance around 12 percent. According to the almato GmbH, but combined monitoring and coaching solutions offer enough potential to improve the quality in the contact center and reduce costs without the staff to save money. The study of profiTel shows that the quality awareness of decision makers in the contact center has increased noticeably in recent years. The increased spending for basic training, advanced training and quality assurance are an indication. To enable this despite increasing cost pressure, however, was among others on the salaries of agents part firmly saved”, explains Peter s.
Hall, Managing Director of almato GmbH in Tubingen. This sustainable improvements in quality customer service by coaching and continuous quality monitoring does not necessarily with higher costs. Through the use of appropriate processes and systems are possible even with shrinking budgets more effective coaching and more precise quality monitoring.” In many contact centers, quality monitoring and coaching are considered but often still separately. The technical process on the one hand, the personal instructions on the other side. The integration of both areas offers much more than the sum of the two parts according to the almato GmbH but. Here, coaching is the best way to lead agents successfully, and to motivate to premium services. The monitoring system accurately identifies the Coachingbedarf, then measure the progress and initiates automatically more, individual coaching measures. IT-supported Coaching solutions allow team leaders, perform daily personal coaching, without neglecting other tasks,”says Peter s.
Hall. The core of such a system is individual feedback. Each employee therefore exactly know what to do is, to be successful. Additionally, the agents get evaluations containing the recordings of customer interactions, training videos and important corporate, contact center and customer information. The automatic provision of this data from the quality monitoring through a browser-based application directly at the agent’s workstation is particularly user friendly, since the agents with such user interfaces are familiar. Integrated solutions where the findings of the quality monitoring directly in individual coaching will be transferred, focus not only on numbers, but also on so-called soft factors. While the number and duration of customer interactions play a role, but they still are with other service factors such as the Customer satisfaction and sales orientation linked to obtain meaningful results. Thus not only reducing costs significantly, but sales also benefited.” About almato: Almato GmbH offers innovative solutions, the customer service center is put in a position to achieve optimum results from every single customer contact. The focus of business activities is the distribution and the demonstrably successful implementation of software solutions for real time interaction management, quality monitoring, pure voice recording, e-learning and customer satisfaction survey with integrated analysis and reporting tools.
Creativity use how to develop potential Kreatvitat can flow in the coaching process? Which methods help here? As a coach, I come again in situations in which I go with people to create a new life or new behavior patterns. Is often not clear them, what this new might look like. In conversation the client approaches slowly his ideas, in which he as first time consciously makes what he no longer wants. The subsequent step is the question of situations in which he has responded already different. These are then commonly spread in a different context and the Coachee concludes an agreement with himself, stating that he / she would like to implement certain things in a certain period of time. This process is however mainly at the cognitive level. While there are feelings of discomfort and fear, that resonate, the deep emotional levels are however usually less affected.
Possibly out of concern, to bring the Coachee in processes, rather be edited in a psychotherapy. the coach often tends to stage which although cognitive advances the process in terms of success, are the deep transformations a controllable setting but significantly less completed. To get an even more intensive access to the client, it is, to use the creative forces of the Coachee. I work mostly in the settings with imaginings, fictional persons and with the inner child”, which is in the process to words and also significant stakes in the personality development can move forward. Because the Coachee about contact with the inner child will get improved access to his feelings, it is possible, the inherent to use mostly fallow creative potential. The Coachee approves to play again and to try things experimentally, to find out how the behaviour affects well-being is itself in the process. In subsequent conversations, exchanged the results of these experiments and as a reflection framework, evaluation-free allowing the consideration of new behaviors. In addition, I offer the possibility that the Coachee through the use of colors themselves reflected and developed new designs of his own sense-making.
About the visualization of emotional States, internal changes underway are used, which create lasting enthusiasm and increase the joy of the process of change. The use of creativity to develop new experience and fields of experience of the self stirs the passions for life”of the Coachee and leads to sustainable motivation in the coaching process. “Because the man is a creative being, which required only occasions outwards down again to express what has taken his soul, the coach gives people wonderful development opportunities, if he this knowledge and these tools ‘ uses in the coaching process. This form of the development of potential, which are incidentally happens, in which creative techniques, makes the clients in a way independent of other Coachingstunden, because he the methods of Self creation”on the hand gets and only still consistently to implement them needed to reach success in the development of his personality. This is target of coaching, as I understand it.
You raise the formation of “Security awareness”, so the awareness of people on the subject of security, your employees and your management is based on a learned, temporally stable behavior change. Many writers such as Professor of Internet Governance offer more in-depth analysis. This learning can be supported by numerous audiovisual tools efficiently. Our security awareness tools are based on the knowledge of modern market and advertising psychology and have been already in numerous awareness campaigns. All of our single devices overview. Request price-lists and demo additions to us! Security awareness check security awareness WEB training security awareness videos security awareness poster security awareness content security awareness Mittelstand packages that CBT training & Consulting GmbH offers you security awareness various tools, training, lectures and campaigns to.
Sensitize your employees and your management on the subject of IT and data protection. Here IT security managers can in the exchange of experience with other IT specialists from Mittelstandischen-, large corporations and Inform authorities on current threats and trends for 2011. Refer to well-known security experts from a wide variety of companies and public authorities based on field reports and live demos. Who wants to compact and practical 2010/2011 the latest take on the subject of information security and benefit from the exchange of experience, you can use this option on the 9th SECUTA in Garmisch-Partenkirchen with these 11 exciting practical long lectures. See the meeting agenda and any other information to hotel, lecturers and participants on the homepage.
New partner in the nationwide IT-service-net Jahn and the nationwide IT service net stand for flexibility and a customer-oriented philosophy of work. His company provides its business customers a low-cost and at the same time high-quality IT service. Course is a diverse range of services, including repairs, training, consulting, IT security and all measures aimed at the security and the breaking of all IT equipment.These services can especially smaller companies benefit. Experience has shown that the IT-field is increasing in many companies is neglected. Often, something must be done first to recall the importance of the EDP in the consciousness of those involved. Already a virus attack or data loss can bring the operating difficulties. Also here are legal provisions (protection of business-relevant data) to comply. IT service W.Jahn offers its services to successfully stave off dangers for the operation and takes over the tasks one, possibly missing, internal data processing specialists.
But to a lot cheaper and always responsive. After consultation with the client the company one IT offers complete service. This is a care package consisting of maintenance agreements, warranty extensions and data backup. The company carries out repairs and brings IT up to date ensures that internal company data are consistently protected from viruses and other intruders. Under the motto of Green IT “Jahn cares about the health of its customers. Printers, copiers and fax machines to recirculate the Office air. This significantly increases the density of particles in the environment. By attaching appropriate filter and regular cleaning operations, the skilled person reduced this unhealthy emissions by up to 92%.
In regions with tourism, the theme of free Internet access wins”increasingly important. Hotels, campsites and other facilities must provide Internet access. IT service W.Jahn sets up so-called free HotSpots. These are for the HotSpot user always free of charge and for the HotSpot operator cost. IT service W.Jahn pursues the principle of rapid and comprehensive help moderate prices. The company offers service from the printer to the PC, everything from a single source, essentially eliminates the additional technicians and thus saves costs. More information: it-service-jahn.de due to the growing importance of the issues of health and safety the network strengthened its ranks and offering opportunities for lone and founder in the IT industry. Interested in a collaboration be integrated to provide an optimal service in the target group of companies. You can see also the closest partner company here. Jahn/ITSN