Surface Situation

In the same way that when integrating the FMEA the TRIZ, the organizations starts to make use of a strong concept for the solution of problems, with basement technician, supported for a creative method, human and above all, taking care of to the international norms the one that the organizations are citizens, as the certification in the family of norms ISO. 2.3 Some mannering aspects that intervene with the definition of problems Some mannering deficiencies intervene frequently with the analysis of the problems and they result in the treatment maken a mistake of the same ones. They are: ) To confuse the problem with its symptoms; b) To confuse assumptions with facts; c) To evaluate before investigating; d) To act quickly, before thinking. c) To equalize new and old experiences, being left to perceive the especificidades of the new situation; d) To be in the surface and to leave of raising questions that go beyond the aspects most obvious; e) To limit the analysis of the problem to its field of professional specialization; f) To guide decisions for an only objective, ignoring that many problems involve multiples aspects that must simultaneously be treated. In summary, the situation under different points of view must be examined to determine which is more important for the complete agreement of the situation and the correct description of the problem. In the solution of problems, of some form, the people follow intuitivamente, a way in the search of the solution. However, in its bigger part they do not have conscience of the sequence of the steps data. Many times, the process if shows confused, delayed, custoso and little efficient. The learning is practically null and each problem is a total new problem, exactly that it is the hundredth repetition of the same situation. The absence of a methodology very becomes difficult to talk back the successful processes and to develop the abilities in the solution of problems.